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ITSM & Network Monitoring Implementation
ITSM & Network Monitoring Implementation
In-house implementation of ServiceDesk Plus and OpManager with SAML SSO integration.
Drove the in-house implementation of our core support systems, ServiceDesk Plus (ITSM) and OpManager (NMS).
Key Achievements
- SSO Integration: Executed Microsoft 365 integration via SAML 2.0 and Azure AD.
- Workflow Engineering: Hands-on configuration of incident workflows, automation rules, and alerting thresholds.
- Performance Impact: Slashed critical incident response times by over 60%.
- Centralization: Strengthened support systems by centralizing all IT operation follow-ups.
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