Biraj Gautam
IT Support Specialist & Automation Engineer
IT Support Specialist with 4+ years of enterprise experience supporting 2,000+ users.
⚙️ Technical Competencies
💻 OS & Devices
🔒 Networking & Security
☁️ Systems & Cloud
🗄️ Virtualization & Infra
🛠️ ITSM & Operations
🤖 Automation & Monitoring
💼 Professional Experience
IT Support TechnicianDetails ↗
End-user troubleshooting, system maintenance, and network support to ensure reliable IT operations.
IT Support SpecialistDetails ↗
Managed Active Directory, M365, and FortiGate Firewalls for 2,000+ users with a 95%+ first-contact resolution rate.
🎓 Education
George Brown College↗
↗George Brown College
JNTUK↗
JNTUK↗
📜 Certifications
Microsoft 365: Endpoint Administrator Associate
Microsoft Certified: Azure Fundamentals
CompTIA A+
Training: CCNA Routing & Switching
Fortinet Associate in Cybersecurity
Featured Projects
View All →AskGeorge+ (AI Student Support Assistant)
RAG-based AI assistant using LangChain and Google Gemini to provide student support.
FortiGate Firewall Infrastructure Refresh
Network hardware refresh upgrading firewall infrastructure across DC and 30+ branches.
ITSM & Network Monitoring Implementation
In-house implementation of ServiceDesk Plus and OpManager with SAML SSO integration.
Latest Blog Posts
Read Blog →How to Run Windows 7 on Hyper-V from a Modern UEFI System
A complete guide to converting a Windows 7 installation from UEFI/GPT to BIOS/MBR so it can successfully boot inside a Hyper-V Generation 1 virtual machine.
How I Prepared for Azure Fundamentals (AZ-900) - What Actually Helped Me
A practical guide sharing my experience preparing for the AZ-900 exam, focusing on scenario-based learning, core services, Azure management, and discounts for students.
Building a Hybrid Portfolio: Behind the Architecture
A deep dive into how I built this site using Astro, React, and a hybrid JSON/Markdown data system for enterprise-grade scalability.
Let's Work Together
I'm currently open to work and available for new opportunities. Feel free to reach out!